TEMILOLUWA ADEBAYO
Programs & Administrative Executive
Abeokuta, NG.About
Results-driven Programs and Administrative Executive with over 4 years of experience in managing training initiatives, driving entrepreneurship growth, and enhancing participant impact across diverse sectors. Successfully coordinated programs, improved participant engagement by 20%, and optimized administrative and HR operations to deliver impactful initiatives and promote sustainable enterprise development.
Work
Clarion College of Business and Technology
|Programs & Administrative Coordinator
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Summary
Managed and coordinated training programs and student learning activities, ensuring high engagement and operational efficiency for over 60 active students.
Highlights
Orchestrated training programs and student learning activities for over 60 active students monthly, ensuring high engagement and program success.
Enhanced student registration, onboarding, and engagement processes, boosting program participation rate by 20%.
Managed program records and student data, improving accuracy and efficiency in tracking and reporting by 20%.
Generated comprehensive reports from program data to inform monitoring, evaluation, and impact assessments, driving continuous improvement.
Cultivated strong collaborations with instructors and stakeholders, optimizing program effectiveness and achieving organizational goals.
Shieldxpress Logistics
|Customer Support Representative
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Summary
Facilitated user onboarding and managed customer relationships, significantly improving adoption rates and client base for logistics operations.
Highlights
Facilitated seamless user onboarding and proactively managed customer relationships, significantly improving adoption rates and expanding the client base.
Contributed to robust revenue retention by ensuring consistently smooth customer experience across all logistics operations.
Resolved critical operational issues, enhancing service delivery and boosting transaction efficiency.
Delivered exceptional customer support, directly contributing to increased client retention, repeat business, and referrals.
Ogun State Ministry of Women Affairs & Social Development
|Administrative Assistant (NYSC)
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Summary
Supported the development and coordination of impactful programs for over 200 beneficiaries, enhancing welfare and fostering skill development.
Highlights
Supported the development and coordination of impactful empowerment programs for over 200 beneficiaries, assisting in planning community initiatives.
Organized and facilitated training, workshops, and community programs for women and youth, fostering skill development and civic engagement.
Managed stakeholder communication and maintained program records, ensuring effective monitoring and evaluation processes.
Improved document management systems, reducing file retrieval time by 40% and enhancing operational efficiency.
Hosanna Enterprise
|Administrative Assistant
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Summary
Provided comprehensive administrative support for business operations, client engagement, and sales processes, contributing to revenue generation and operational efficiency.
Highlights
Provided comprehensive administrative support for business operations, client engagement, and sales processes, contributing to revenue generation.
Coordinated daily office operations and client engagement activities, ensuring smooth workflow and client satisfaction.
Supported sales and customer interactions, directly contributing to business growth and client retention.
Managed inventory and vendor coordination, significantly improving operational efficiency.
Education
Osun State University
B.Sc. (Hons)
Sociology
Certificates
Zendesk for Customer Service Agents
Issued By
Udemy
Administrative Office Procedures
Issued By
Clarion College of Business and Technology
ALX Africa Virtual Assistant Program
Issued By
ALX AFRICA
Administrative Soft Skills
Issued By
Jobberman
Skills
Program Coordination
Enterprise Development Support, Training & Workshop Management, Participant Recruitment & Onboarding, Stakeholder Engagement, Monitoring & Evaluation (M&E), Data Collection & Impact Reporting.
Administrative Operations
Microsoft Office Suite (Word, Excel, PowerPoint), CRM (Zendesk), Record Keeping, Reporting.
Communication
Written Communication, Verbal Communication, Relationship Building.
Entrepreneurship & Innovation
Self-leadership, Problem-solving, Critical thinking, Continuous learning mindset, Prioritization and Time management.